Here is the link to Frequently Asked Questions (FAQ) on the Five Star Villas & Condos website.
I hope it helps you.
http://www.fivestarvillasandcondos.com/en/FAQs/1202
I would be happy to answer any further questions you may have by email: robert@fivestarvillasandcondos.com or by telephone : +66 8 1938 8391 OR in person!